New Normal

Updated 11th January 2021

To all our valued patients.

It has been fantastic to be able to welcome so many of you back to the practice, please read this page carefully.

Attending Appointments

By attending an appointment, you are confirming that you have understood and accept all of the following information. You will be asked to confirm this before you will be seen for your appointment.

We are following official guidance from our regulatory bodies to keep you safe but as we are unable to practice social distancing at all times there remains a risk of transmission of the Covid-19 virus.

Please do not attend if any of the following apply:

  • You or any member of your household or support bubble have any symptoms of Covid-19; including a high temperature, a new persistent cough or a loss of or change to the sense of smell or taste, or are awaiting a Covid-19 test result due to being symptomatic
  • You have been advised to self-isolate due to Covid-19
  • You have returned from a country not on the Government’s list of exemptions (which can be found here) and are within the specified quarantine period

If any of the above apply we would rather you cancel, at late notice if necessary, than put any of our staff or fellow patients at increased risk. No late cancellation fees will apply.

If any of the above apply and you are in need of emergency dental care then please phone or email for advice.

There is a list at of patients that are considered highly or moderately vulnerable and you should take this in to account when deciding whether to attend or not.

Should you have any questions or concerns please contact and we will do our best to respond to any queries you have.

On Arrival

Please wait outside the Practice until called in by a member of staff.

We have a few chairs in the waiting room with screens between them. Patients with limited mobility will have priority for these, but in extreme situations they may be available to others.

There is no need to ‘check-in’ with Reception, but if you have been waiting for more than a few minutes please enquire at Reception to check the situation.

If arriving by car please stay in your car until your appointment time then approach the front of the practice where you will be collected. 

If arriving by foot or bike please try not to arrive too early for your appointment as you will not be able to enter the practice (umbrella may be needed if raining!)

Please come alone if you can, bring as few personal items into the building as possible, bags, coats etc., are best left in the car, but please do wear a coat if conditions require it.

Please wear a face covering inside the Practice until instructed by a member of staff to remove it.

We will insist on the use of hand sanitiser gel when entering and leaving the building.

We can only offer toilet facilities in extremis please try to take steps to ensure you do not need to use the toilets on site if at all possible.

After the appointment you will be directed to leave the surgery, any fees due will be taken from a film-covered keypad in front of reception. We are currently only accepting card payments at Reception.

Future appointments will usually be made in the surgery, except for some Hygienist visits which can be booked at the desk.


We are currently only accepting card payments at Reception.

Whilst we have done our best to minimise fee rises, the increased financial burden of the extra time needed for appointments, complying with the current guidelines and the levels of Personal Protective Equipment needed to provide treatments have had to be passed on to a degree.

Therefore, at present there is an additional temporary fee of £10 applied to each appointment.

For family ‘group’ appointments the charge will apply for each adult attending but not for the children. Where an adult does not have an appointment as part of the ‘group’ but more than one child does, then the charge will apply for the first child only. If adults are on our dental care plans then the charge will apply to the first child.

We are very aware that patients on our dental care plans continued to pay monthly fees whilst the level of service was reduced. Despite our significant increase in costs for the reasons outlined above the additional temporary fee will not be applied for these patients.

We hope that these measures will be short-lived and we can remove or reduce the additional fee as soon as possible. If, however you would prefer to cancel your appointment due to this fee then no late cancellation charge will apply.

Please click here for a link to our current fee scales

Hygienist Appointments

These appointments will also have a slightly different feel to them as the hygienists will only be able to hand scale the teeth and not use the ultrasonic scalers. They are also unable to provide the “polish” that would usually accompany the end of the visit.

Despite these restrictions, the effectiveness of their care remains undiminished and is essential in our ability to help you maintain a healthy mouth.

The cost of these visits will be £77 as a result of the additional temporary fee.