New Normal

Updated 8th September 2020

To all our valued patients.

We are really looking forward to welcoming you back to the practice, please read this page carefully. By attending the appointment, you are confirming that you have understood and accept the following, you will be asked to confirm this before you are seen at your appointment.

Should you have any questions or concerns please contact and we will do our best to respond to any queries you have.

We are following the official guidance from our regulatory bodies to keep you safe but as we are unable to practice social distancing at all times there remains a risk of transmission of the Covid-19 virus.


Please do not attend your appointment if you or any member of your household have any symptoms of Covid-19, have been advised to self-isolate through ‘test and trace’ or are supposed to be isolating after returning from a country not on the Government’s list of exemptions, which can be found here. No late cancellation fees will apply.

There is a list at of patients that are still considered highly or moderately vulnerable and you should take this in to account when deciding whether to attend or not.

Please wait outside the Practice until called in by a member of staff.

We have a few chairs in the waiting room for those with limited mobility to wait inside.

If arriving by car please stay in your car until your appointment time then approach the front of the practice where you will be collected. 

If arriving by foot or bike please try not to arrive too early for your appointment as you will not be able to enter the practice (umbrella may be needed if raining!)

There is no need to check-in with Reception, but if you have been waiting for more than a few minutes please knock on the Reception window to check the situation.

Please come alone if you can, bring as few personal items into the building as possible, bags, coats etc, are best left in the car, we will ask for any excess items to be placed in a designated box when you enter the surgery.

Please wear a face covering inside the Practice until instructed by a member of staff to remove it.

We will insist on the use of hand sanitiser gel when entering and leaving the building.

We can only offer toilet facilities in extremis please try to take steps to ensure you do not need to use the toilets on site if at all possible.

After the appointment you will be directed to leave the surgery, any fees due will be taken from a film-covered keypad in front of reception. Future appointments will usually be made in the surgery, with the exception of some Hygienist visits which can be booked at the desk.


We are currently only accepting card payments at Reception.

Whilst we have done our best to minimise fee rises, the increased financial burden of the extra time needed for appointments, complying with the current guidelines and the levels of Personal Protective Equipment needed to provide treatments have had to be passed on to a degree.

Therefore, from the 1st July there will be an additional temporary fee of £15 applied to each appointment.

For family ‘group’ appointments the charge will apply for each adult attending but not for the children. Where an adult does not have an appointment as part of the ‘group’ but more than one child does, then the charge will apply for the first child only.

We are very aware that patients on our dental care plans have been continuing to pay monthly fees whilst the level of service has been reduced. Despite our significant increase in costs for the reasons outlined above the additional temporary fee will not be applied for these patients.

We hope that these measures will be short-lived and we can remove or reduce the additional fee as soon as possible. If, however you would prefer to cancel your appointment due to this fee then no late cancellation charge will apply.

Please click here for a link to our current fee scales

Hygienist Appointments

These appointments will also have a slightly different feel to them as the hygienists will only be able to hand scale the teeth and not use the ultrasonic scalers. They are also unable to provide the “polish” that would usually accompany the end of the visit.

Despite these restrictions, the effectiveness of their care remains undiminished and is essential in our ability to help you maintain a healthy mouth.

The cost of these visits will increase to £77 as a result of the additional temporary fee.